USPS OIG: Modernization, Cybersecurity are key management challenges

“The United States Post Office’s (USPS) Office of the Inspector General (OIG) Semiannual Report to Congress lists infrastructure modernization, IT, and cybersecurity as some of the agency’s most critical management challenges.”

“The report, released on Nov. 25, reviews USPS audits, investigations, and challenges between April 2019 and September 2019. The OIG made 227 recommendations in the report that ultimately resulted in more than $175 million of funding put to better use, but modernization challenges persist at the agency.”

“As consumer demand for letter mail declines, USPS must modernize to compete with commercial services such as digital advertising, electronic bill pay, and email, the OIG said…”

“OIG also reported challenges with USPS’s digital presence. Customers are demanding a timely, relevant, and accurate digital experience that USPS is not providing. Falling behind in IT modernization also leaves the agency vulnerable to cyber threats, the inspector general said…” Read the full article here.

Source: USPS Faces Modernization, Cybersecurity Challenges – November 29, 2019. MeriTalk.

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