USPS OIG RFI: RPA Support and Maintenance

Notice ID: 6HQOIG-21-A-0003

“The USPS OIG previously developed a Robotic Process Automation (RPA) to automate the manual process of entering employee leave requests into the Postal Service system known as TACS. The TACS system is not maintained or controlled by the OIG, and the Postal Service may make changes to this system at any time that could impact the functionality of the developed bot. Troubleshooting without access to a test version of TACS can be challenging. If the timekeeping bot fails, the problem must be resolved as quickly as possible due to the time sensitive and time-consuming nature of the data entry that must be done manually until it is fixed. Additionally, we hope to expand our usage of UiPath Studio software by developing other bots in-house and may wish to request assistance if experienced RPA developer support is needed to develop and deploy additional automation for the agency…”

“The purpose of this RFI is to obtain information pertaining to industry capabilities to support development of a procurement approach for consideration and potential use by the USPS OIG.”

“The Supplier must provide the USPS OIG with UiPath support and maintenance on the existing timekeeping bot and other projects developed on UiPath software. Services required include the following:

“The purpose of this RFI is to obtain information pertaining to industry capabilities to support development of a procurement approach for consideration and potential use by the USPS OIG.”

  1. Emergency Support – Technical Support Analysts support who can provide advice and direct assistance via screen share, but without direct access to OIG’s network, and who can support urgent requests within three business days.
  2. Non-Emergency Support – Support must be provided by one, cleared RPA subject matter expert (SME) equipped with OIG network credentials and equipment for accessing this network. This resource must complete mandatory online training to maintain access to the OIG network. The Supplier must provide:
    • Support to the Technical Support Analysts if they are unable to resolve OIG’s issue via screenshare. This includes receiving updated code from OIG technical SMEs, working on this code to resolve the issue, and working with OIG to test and deploy the developed fix.
    • Support with no more than three weeks of advanced notice for development projects, troubleshooting, technical advice, and programming work related to programs developed on the UiPath Studio software.
    • Overhead time to complete mandatory training required for network access; this time is not billable as support hours.
    • UiPath software licensing for the SME to perform the required support duties.
    • The Supplier must submit…”

Read more here.

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