“In January 2018 when the General Services Administration’s CFO Gerard Badorrek decided it was time GSA started to focus on robotic process automation, ‘we had no expertise, no automations, nothing right, just challenge,’ he said.”
“In a recent online event showcasing 2020 Federal 100 winners, Badorrek described GSA’s RPA journey from volunteers working part-time to its current team which has built 65 automations that now save 200,000 hours per year.”
“One of the initial pilots opened a different path. When looking at automating a function in the CFO’s office, the team discovered that they could ‘just stop doing the work,’ he said. After asking employees what other tasks might also be eliminated and receiving 200 ideas from over 500 employees, the Eliminate, Optimize, Automate initiative was launched.” Watch the video here.
Source: How GSA is driving RPA across government – October 14, 2020. GCN.