DHS DRAFT RFQ: ISO 9001 Certification Maintenance and Support

ID RFQ1504480

“This is a DRAFT Request for Quotation for a Labor Hour task order under General Services Administration (GSA) Multiple Award Schedule (MAS) Professional Services Federal Supply Schedule Contract to provide ISO 9001 Certification Maintenance Support Services to the Department of Homeland Security (DHS), Office of the Chief Financial Officer (OCFO) Financial Operations Division (FO). For full details regarding this DRAFT Request for Quotation, see included attachments. The final Request for Quotation is anticipated to be posted on Friday, July 16, 2021…”

“1.0 REQUIREMENT

The contractor shall provide support to the Office of the Chief Financial Officer’s (OCFO) Office of Financial Operations (OFO) in their efforts to maintain and sustain the ISO-9001 Certification, conduct Continual Quality Improvement, and perform Process Optimization. Additionally, the contractor shall be able to provide ISO 9001:2015 Certification support to other divisions within OCFO to include FO Customers/Stakeholders on a surge basis. As such we are seeking a contractor with the knowledge, capability, and expertise with Strategic Financial Operations Support, Continual Quality Improvement, Process Optimization, Robotic Process Automation Development & Governance, and ISO 9001:2015 Post-Certification Maintenance.

Support services include the requirements described below:

1.1 ISO Maintenance and Continual Quality Improvement

In accordance with ISO 9001:2015 requirements 4 “Context of the Organization” and 6 “Planning” the contractor shall support efforts to maintain, sustain, and evolve FO’s ISO certification and related quality processes and procedures; help to expand core ISO principles and processes; and implement change management strategies and activities to enhance employee collaboration, increase engagement, and empower staff to use the Quality Management System (QMS) and follow FO quality policies and procedures to identify areas for continual improvement.

Provide support with team members who are Exemplar Global Certified Lead Auditors and certified ISO Internal Quality Reviewers who bring prior experience supporting DHS or other government agencies/departments with implementation, successful achievement of the ISO 9001:2015 certification, and post-certification maintenance to include facilitation of ISO Surveillance Audits…”

“1.2 ISO 9001:2015 Business Process Optimization and Change Management

In accordance with ISO requirements 9 “Performance Evaluation” and 10 “Improvements” provide process optimization guidance and expertise with financial business processes and practices in accounting, payroll, and disbursing of fun funds (payment to vendors and travel vouchers) and with financial services organizations…”

“1.3 ISO 9001:2015 Technical Advice and Strategic Support

Provide ISO 9001:2015 consulting services to include targeted analyses/assessments, data analytics, strategic planning, offsite coordination and facilitation, branding and marketing, and project management support in accordance with ISO 9001:2015 requirements 4 “Context of the Organization”, 5 “Leadership”, 7 “Support”, 8 “Operation”, 9 “Performance Evaluation” and 10 “Improvements”…”

“1.0 PERIOD OF PERFORMANCE

The period of performance for this order is a 12-month base period and two 12-month optional periods of performance, for a total of 36 months…”

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